Steinway Piano Gallery
Calgary
Calgary

Our response to COVID-19

March 27, 2020

Dear valued Steinway Piano Gallery customers,
 
In consideration of the announcement from the Alberta Provincial Government regarding the list of essential workplaces, Steinway Piano Gallery Calgary will be closed to the public until the non-essential services mandate is lifted.
 
While our store is closed to the public, we will still be available to answer your questions and help you find the right piano or keyboard. Our stores are still open during regular business hours, to serve you via phone. Curbside pickup, shipping, and piano/keyboard delivery is available. Please contact us at info@steinwaycalgary.ca, call the store directly during business hours or leave a message at (403) 460-7888 any time of day. We will attempt to return your inquiries as soon as possible.

We have many unique ways of presenting our pianos to you via live video on any platform. The dream of music creation does not need to be put on hold as the rest of the world has. In addition, we have established processes and procedures with our third-party piano movers to address concerns around the current health situation - we can deliver any sized piano to your space.
 
Thank you for your support and understanding, and we look forward to celebrating music with you in our stores again soon.
 
Sincerely
Your Friends at Steinway Piano Gallery Calgary

 

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March 19, 2020

 

Dear valued Steinway Piano Gallery customers,

 

It is no secret that COVID-19 has had a dramatic impact in Canada and around the world. As a retail business, Steinway Piano Gallery is making every effort to keep our employees and customers safe through enhanced precautionary measures in accordance with guidelines provided by all levels of government and the World Health Organization (WHO).

Our pianos, keyboards, and all other surfaces are sanitized on a regular basis and between customers. 

At the moment, our store will remain open. However, we will continue to monitor the situation and look for guidance from every level of government. We will be reducing our hours to 10am-5pm on Monday to Saturday. Our hours will remain the same for Sunday (12-5pm).

We ask all customers to wash their hands in our washroom prior to handling anything in the store and ask for assistance when it comes to trying our pianos out so we are aware of which instruments have been played.

At this time, Steinway Piano Gallery can only permit very small recitals as we must maintain group levels of less than 50 people and provide for 6 feet of spacing between them. If you are a teacher and have booked a recital, please call us if you have any questions.

Thank you – and stay healthy!

Steinway Piano Gallery Calgary

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